For your convenience, the FAQ is broken into three distinct sections; General, Technical and Billing.

Got a question that isn't answered here?
Please our support team by email ( support@secondarydns.com ) or via phone: (650) 227-2605

General

Q. What is a "Domain" or "Zone"?

A. Both are terms for the file on a name server that lists a domain name with all of its associated resource records, IP addresses, and mail server information. Parts of the zone file include NS, A, CNAME, and MX resource records.

Q. What is a "Resource Record"?

A. Resource Record is an entry within the DNS system that defines an Internet resource. A resource record generally includes a domain name, its type, and a value (usually an IP address).

Q. Can I update my zone file data using your web-based interface?

A. No, you need to make all zone changes on the server that is acting as your primary DNS server. In order to use our web interface for DNS zone management you need to make UltraDNS your primary DNS server through our Managed DNS service.

Q. Do I need to tell my domain registrar that I'm using SecondaryDNS.com?

A. Yes. You need to add two host records to the name servers listed for your domain(s). This is in addition to the entry for your primary DNS server.

They are:

UDNS1.ULTRADNS.NET    204.69.234.1

UDNS2.ULTRADNS.NET    204.74.101.1

Each registrar has slightly different procedures for adding host records to your domain information. Please contact your registrar for further information.

Q. Do I need to tell my ISP I'm using SecondaryDNS.com?

A. If your ISP is managing your primary DNS server then yes, you do, to make sure that their server is configured to accept zone transfer information from us.

Technical

Q. Does it matter what type of server or operating system I use to run primary DNS?

A.No. SecondaryDNS.com can work with any RFC-compliant DNS server.

Q. My domain data is not being transferred properly. What should I do?

A. Most likely your primary DNS server is not configured to accept zone transfer requests from our network. Please check to make sure that zone transfers are allowed from the following IP addresses:

64.41.145.155

204.74.100.10

204.74.97.97

204.74.104.97

Q. What version of BIND do you use?

A. Our DNS management system uses its own custom server-side software to provide DNS services. It is a completely different code base than BIND. In short, BIND version numbers are not relevant to SecondaryDNS.com. However, we are careful to stay current and support new features and standards introduced into the BIND code base.

Billing

Q. What happens if I use more queries than are in my billing package?

A. Just like a cell phone calling plan, an extra charge is assessed for your additional usage. If you consistently exceed your package allotment, contact us to discuss whether a different package could be more appropriate.

Q. Can SecondaryDNS.com handle primary DNS service as well?

A. Yes. UltraDNS offers a complete managed DNS solution. Click here for information about our other DNS services.

Got a question that isn't answered here?
Please our support team by email ( support@secondarydns.com ) or via phone: (650) 227-2605