Secondary DNS is committed to providing world-class technical support to assist with all questions or concerns. We offer a wealth of information online to help customers get acquainted with our DNS service offering.

Our UltraCare resources are available 24 hours a day, 7 days a week. To get a problem solved quickly, we suggest following these three steps in order.

1 - Use Online Resources

The best and fastest way to get service problems resolved is to use our up-to-date Web support resources (Frequently Asked Questions, Getting Started). Most "how to" questions can be answered by reading our DNS Primer or by accessing these third-party DNS Resources.

2 - Send an Online Support Request

The second-fastest way to get a problem resolved is to use our support request form. Our support representatives are constantly reviewing support requests and will use e-mail to assist you with your question, or, in some cases, we may call you at the number you submit in the form. If you prefer, you may also send a text e-mail to support@secondarydns.com, particularly if you are following up on an existing support request. Please be sure to include your User ID and contact information (include your telephone number) in the e-mail.

3 - Give us a Call

Finally, if none of the above resources solves your problem or issue, please call us at (650) 227-2605. While live support representatives are always available to assist you by telephone, we strongly recommend submitting your request via the support request form or e-mail. Many DNS problems are complex in nature and require support representatives to do a substantial amount of research. Having a written description of the problem is much more beneficial, and will save "hold time" waiting for a technician to gather information.